Before you contact us
Every license of Visual Assist, and timely renewal of software maintenance, includes a year of technical support. If your maintenance is current, or you are in trial mode, you can reach us for technical support, to report a bug, or to request a feature.
Buying, quotes, or licensing for a team? Those go to sales.
Check if your maintenance is active
In Visual Studio, open VAssistX -> Help -> About. Your support expiration date sits at the end of the License line, in either of these two forms.
On an email-based license, the date sits at the end of the License line.
On a serial-number license, it appears in the same place.
If your maintenance has lapsed
You can still write in. The community forums are usually the faster route. Our staff read them, and the thread helps whoever hits the same problem next. To restore guaranteed support, renew your license.
Serial numbers and licensing we can help with either way.